Terms and Conditions

Please read these terms and conditions carefully, and print and keep a copy of them for your reference.

Making a contract with us

When you place an order with us, you are making an offer to purchase goods subject to our terms and conditions. These terms and conditions do not affect your statutory rights.
You must be over 18 years of age to order from G Craggs Ltd and delivery must be made within the UK.

How to place an order

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If you’re unsure about how to place an order online call our helpful and friendly sales team on 0800 1694110 who will be more than happy to take the order over the telephone.

Delivery

Delivery times and schedules vary depending on where they are being shipped from - for full details please see the delivery section of the website.
If an item is out of stock for a long period of time we will inform you by email of an expected delivery date. If this is not acceptable we will inform you of an alternative item or you may cancel the order.

Cancellation and Returns

If possible any damages should be noted on the delivery note. Please inform us of any damages, shortages or incorrect items promptly by emailing sales@gcraggs.co.uk or writing to us.
For more information on our returns policy, including no fault and faulty returns please see our returns section.

Prices and Payment

All prices are inclusive of VAT at the current rate unless otherwise stated. Prices quoted are correct at the time of entering information. We reserve the right to change prices and specification or withdraw any item on the website at our discretion without prior notice. We will not be liable to you or anyone else for withdrawing an item from the website or refusing to process an order. However, this will not affect any order that have been accepted and therefore dispatched.
Credit/debit cards will be charged at the time of ordering. Cheques can be made payable to G. Craggs Ltd.  Fishergate House Boroughbridge  N.Yorkshire  YO51 9AL

Pricing errors - in the event that our products are listed at the wrong price due to typing errors or incorrect pricing information from our suppliers we have the right to refuse or cancel any orders placed.

Complaints

All complaints should be emailed to sales@gcraggs.co.uk. Each complaint will be dealt with individually and we will attempt to resolve the problem within 5 working days.